May 20, 2026
Written with ClaudeHow I Found 4 Million Rows in a Billion-Row Estimate
Engineering wanted to reject the client request outright. The real data volume was 4 million rows, not a billion. Here is how I traced it.
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Case Studies
The methodology behind the outcomes — what the problem actually was, how it was approached, and what happened.
April 15, 2026
Written with ClaudeWhat 8 Months of Support Tickets Taught Me About $7,000 in Wasted Engineering Time
Recurring support tickets feel like a customer service problem. They are actually a product data problem — and if you quantify them correctly, product teams will listen.
March 10, 2026
Written with ClaudeWhy Amazon's Grid-Based Defect Detection Was Wrong
The MGRS grid system is a legitimate coordinate reference. But as a unit of analysis for finding navigation errors, it has a structural flaw that causes you to miss exactly the defects you most want to find.
February 28, 2026
Written with ClaudeFour AI Agents for a Team of Eight: What Worked and What Did Not
We reduced manual review time by 70% and held a 100% quality score. Here is an honest account of each agent, what problem it solved, and where it fell short.